Privacy Policy

We get it..it’s boring, but it’s important.

We truly value your privacy and this policy is regularly updated.

About this Policy

This policy explains to you how we process personal information, when you make contact with us, join our affiliate program, or order our products and services.

This policy is in sections, which means you can easily navigate to the relevant section if you wish. 

Primary Contact Information

Family Presents LTD is the controller of all personal information we process, unless otherwise stated.

The two most effective ways of contacting us are by post or by email. 

Our postal address:

84 Lower Street, Pulborough, West Sussex, RH20 2DW 

For general contact please use this page of our website.

Data Protection Officer Contact Information

Our data protection officer is Rosie Biggs. You can contact her at dpo@familypresents.co.uk or via post to our postal address:

84 Lower Street, Pulborough, RH20 2DW.

Please mark the envelope ‘Data Protection Officer.’

How do we obtain information?

Most of the personal information we process is provided directly by you, for one of the following reasons:

– You have chosen to subscribe monthly to Family Presents and pay a monthly fee

– You have used our contact form to make an enquiry, comment or complaint

– You subscribe to our newsletter

– You have applied for a job with us

– You are a representative of an organisation who may wish to work or associate with us.

Your Data Protection rights

Under data protection law, you have rights that it is important we make you aware of. The rights available to you, depend on our reason for processing your information.

Your right of access

You have the right to ask us for copies of the personal information we hold about you. This right always applies.

Your right to rectification

You have the right to ask us to rectify the information we hold about you, if you think it is inaccurate. You also have the right to ask us to complete information that you believe to be incomplete. This right always applies.

Your right to erasure

You have the right to ask us to erase your data.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information under certain circumstances (you believe we have used your information unlawfully or no longer use our service and do not want your details being kept on file.)

Your right to object to processing

You have the right to object to us processing your data, if it forms part of our marketing, general business use or is in our legitimate interests.

Your right to data portability

This only applies to data you have given us. You have the right to request that we transfer your data from one organisation to another, or give it to you.

The right only applies if we are processing information based on your consent, or it talks about entering into a contract and the process is automated. 

You are not required to pay any charge to exercise your rights, we have one month to respond to your request. 

Please contact us at dpo@familypresents.co.uk if you wish to make a request.

Service Adjustments

As a provider of services to the public, we have a legal duty to comply with the Equality Act (2010).

This means we need to make service adjustments for anyone with a disability who contacts us in any capacity, to eliminate any barriers to accessing our services. Our lawful basis for processing this information is article 6(1)(c) of the GDPR as we have a legal obligation to provide this. Our processing of special category data, such as health information you give us, will be based on article 9(2)(a), which means we need your consent.

We’ll create a record of your adjustment requirements. These will give your name, contact details and type of adjustment required, along with a brief description of why it is required. Relevant staff can access this to ensure they are communicating with you in the required way.

Sharing Your Information

We will not share your information with any third parties for the purposes of direct marketing.

From time to time, we may use data processors who are third parties who provide services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct. 

In some circumstances we may be legally obliged to share information. For example under a court order. In any scenario, we’ll satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and satisfy ourselves we have a legal basis on which to share the information.

Links to outside sources

Where we provide links to websites of other organisations or (from time to time) recommend other products or services on other websites, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

Your right to complain

We work to high standards when it comes to processing your personal information. If you have queries or concerns, you can email us at dpo@familypresents.co.uk and we will respond.

If you remain dissatisfied, you can make a complaint about the way we process your personal information to the information commisioners office. You can find further information about how to contact them on their website at https://ico.org.uk/ 

Changes to our Privacy Policy

January 2021

Our website has been remodelled and the layout of the Privacy Policy has changed to make it easier to read and digest. We have updated the ‘Children’s Information’ section, which reflects the customers’ ability to add a customer profile during signing up.

October 2020

This policy was first published.

Children's Information

Despite being a product for families, we have no intention to ever hold personal data for persons aged under 18 years of age. From time to time, we may be ‘associated’ with images or words that directly connect Family Presents with children, for example on external blog posts or social media channels. We do not store any of this information on our own website or Customer Relationship Management system.

When creating a ‘family profile’ on our website, we offer the opportunity for prospective customers to share information about their children, including their preferences. This may include information about additional needs and allergies of family members. These are not connected by name, or to the name of the family. They are stored within our customer database to ensure we are providing you (the customer) with a premium product. As this is optional information, you are not obliged to provide this information to us and should you do so, it will not be shared with third parties outside of Family Presents Limited.

WHAT’S INSIDE THE BOXES?

PLAY BOX

Each month we send you a completely original game. A board game or card game…something to play together as a family.

PLAY BOX

Each month we send you a completely original game. A board game or card game…something to play together as a family.

PLAY BOX

Each month we send you a completely original game. A board game or card game…something to play together as a family. Here is the instruction card example.

MAKE BOX

Your MAKE box contains all the craft materials you need to create something really special. No shopping required.

MAKE BOX

Your MAKE box contains all the craft materials you need to create something really special. No shopping required.

MAKE BOX

Your MAKE box contains all the craft materials you need to create something really special. No shopping required. Here is the instruction card example.

BAKE BOX

Your BAKE box contains all of the dry ingredients to cook something really tasty together. Pre-weighed to minimise wastage and to find the joy in baking as a family.

BAKE BOX

Your BAKE box contains all of the dry ingredients to cook something really tasty together. Pre-weighed to minimise wastage and to find the joy in baking as a family.

BAKE BOX

Your BAKE box contains all of the dry ingredients to cook something really tasty together. Pre-weighed to minimise wastage and to find the joy in baking as a family. Here is the instruction card example.

DO BOX

Your DO box is packed with contents to create something special together as a family. This box provides adventure and originality. 

DO BOX

Your DO box is packed with contents to create something special together as a family. This box provides adventure and originality. 

DO BOX

Your DO box is packed with contents to create something special together as a family. This box provides adventure and originality. Here is your example instruction card.

WHAT’S INSIDE THE BOXES?

PLAY BOX

Each month we send you a completely original game. A board game or card game…something to play together as a family.

PLAY BOX

Each month we send you a completely original game. A board game or card game…something to play together as a family.

PLAY BOX

Each month we send you a completely original game. A board game or card game…something to play together as a family. Here is an example instruction card.

MAKE BOX

Your MAKE box contains all the craft materials you need to create something really special. No shopping required.

MAKE BOX

Your MAKE box contains all the craft materials you need to create something really special. No shopping required.

MAKE BOX

Your MAKE box contains all the craft materials you need to create something really special. No shopping required. Here is an example instruction card.

BAKE BOX

Your BAKE box contains all of the dry ingredients to cook something really tasty together. Pre-weighed to minimise wastage and to find the joy in baking as a family.

BAKE BOX

Your BAKE box contains all of the dry ingredients to cook something really tasty together. Pre-weighed to minimise wastage and to find the joy in baking as a family.

BAKE BOX

Your BAKE box contains all of the dry ingredients to cook something really tasty together. Pre-weighed to minimise wastage and to find the joy in baking as a family. Here is an example instruction card.

DO BOX

Your DO box is packed with contents to create something special together as a family. This box provides adventure and originality.

DO BOX

Your DO box is packed with contents to create something special together as a family. This box provides adventure and originality.

DO BOX

Your DO box is packed with contents to create something special together as a family. This box provides adventure and originality. Here is an example instruction card.